Free or paid Zoom account

Zoom desktop client
- Windows: version 5.12.0 or higher
- macOS: version 5.12.0 or higher
- (September 26, 2022)

Zoom Apps Quick Launch Button enabled for the account

For centrally managed Zoom accounts, Zoom’s Komenda app is pre-approved by your system administrator.

An event organizer who has arranged to manage panelist questions and answers through an active Komenda instance. This event organizer has a valid super user Komenda account and an active Komenda event and event identification code (“Event ID”). (Please contact WEDZERA to set up an account: https://www.wedzera.com/contact)

This event organizer has provided the panelist and would-be user of the Komenda app with the Event ID.

Note: The Komenda app works with a pre-existing and pre-configured Komenda account and Event ID. The Komenda app is not used to configure meetings or sessions. Please contact your event organizer to work with Wedzera to open a session account if one has not been configured already.

For individually administered Zoom accounts, to install the app manually:

1. Log in to the Zoom Marketplace.

2. Search for Komenda.

3. Click Add.

4. Review the requested permissions and click Authorize.

5. Once installed, the app is displayed under the Apps Apps section of the Zoom desktop client.

For centrally administered Zoom accounts, please contact your system administrator for installation instructions.

The event organizer is the Super Admin of a tenant account. The Super Admin accepts users into an event with Panelist and/or Host permissions. The Super Admin is able to promote or demote any user to be a host or a panelist. In the example below, we have a user account entitled “OHTEST.”

When a user launches the Komenda App, the user first clicks on the Apps icon, and then selects the Komenda App from the list of My Apps in the right sidebar.

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Clicking on “Komenda” opens up the app.

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The user will first see an empty panel with Login/Register options in the sidebar.

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The interface gives the user the opportunity to Login with an existing account or Register a new account.

On a user’s first time using Komenda, the user must Register with Komenda.

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If this is the user’s first visit, the user clicks to the “Register” tab and inputs an email address (Account ID), display name, and a password. We do not verify email addresses at this time.

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The user selects a password. (Once registered, the user can simply Login with email address and password on return visits.)

On one’s first visit, the user is not typically enrolled in any events.

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If the user has an Event ID, the user inputs that code into the “Event ID” field and clicks “Enroll”. An Event ID is required to join an event. Events must already exist for the user to join.

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The event name will appear in the list of available events. Next to it is a button entitled “Enter.”

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Once the user clicks on “Enter,” the system checks to see if the user is approved to access the event. If not, the user can request access in the red “Access Request” pane.

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To request access, the user must enter their location into the field. Then they click on the “Request Access” button.

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The panel states, “Request submitted. The page will load when you are approved.”

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The Super Admin will receive the enrollment request, and approve or reject it. The super user can then promote or demote the user to the role of host or that of panelist according to their event plan. (Screenshot below of Super Admin view receiving access request.)

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Once approved to the event, the user will see the Chat and Questions panels in the sidebar.

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Connecting a Zoom Meeting to a Komenda Event

1. Click Apps Apps in a Zoom meeting or on the main client.

2. Open the Komenda app.

3. Manually input the Session ID provided by the meeting organizer.

4. Follow the prompts to log into the Komenda session.

Working with Chat and Questions as a Panelist

The Komenda app launches into the right-hand sidebar. Only panelists in a meeting use the Komenda app. Panelists choose between Chat and Questions in the upper right-hand corner of the Zoom app and at the top of the sidebar.

Chat

• Panelists may contribute to a panelist-only chat thread, or to the full event chat thread.

• Panelists click on the “Panel Chat” tab to make comments that only other panelists can see.

• Panelists click on the “Event Chat” tab to comment to all attendees of the event.
  
  Chat-sm

Questions

• Panelists may see what questions will be asked next by clicking on the “Questions” tab at the top of the sidebar. The question at the top is the next question in line to be asked.
  
  Questions-sm
  

• Panelists may ask their own questions of the group in the text box at the top of the right-hand Komenda sidebar.
  
  Ask A Question
  

• Panelists may volunteer to answer an upcoming question by clicking on the hand icon to the left of the question. The panelist selected by the host to answer the question sees his or her name light up in bold.
  
  Volunteer
  
  

1. As an account owner or admin, sign in to your Zoom account from the Zoom Marketplace.

2. In the top-right corner, click Manage.

3. In the navigation menu, click Added Apps.

4. Find the Komenda app from the list and click Remove.

5. Confirm the dialog and click Remove.

6. In the Remove app pop-up window, select the reason and then click Remove.

The Komenda application runs as a standalone application within Zoom. It does not use any user data available within Zoom. The only calls used determine whether to run the Komenda app for Zoom or the standalone version of Komenda. Please refer to the Zoom privacy statement for details on how Zoom collects, uses, and shares personal data.

The Komenda app will not install.

• Please confirm that your system and account meets the prerequisites.

• Please confirm that you have administrator privileges.

• Please confirm that the Komenda app has been approved by your systems administrator if your Zoom license is centrally managed by your organization.

• Please confirm that app installations are allowed by your system administrator.

The Zoom meeting is in process, but no questions appear in the Komenda sidebar.

• Please confirm that you are logged into the appropriate Komenda session.

• Please confirm that your event organizer has activated the appropriate Komenda session.

• Please close the app and relaunch it to reinitiate the meeting and session configuration process.

How do I set up a Komenda session to accompany my Zoom meeting or webinar?

• Komenda sessions are configured outside of the Komenda app at this time. Please contact beta-request@wedzera.com to open an account and commission a dedicated Komenda instance.

What user data does Wedzera retain?

• Apart from user login credentials to accelerate attendee login to a Komenda session, Wedzera does not retain user data after a meeting. The event organizer is responsible for downloading data from any meeting that is completed. To use Komenda for a subsequent meeting, the event organizer resets the session and deletes all user data out of the system.

• Please see the privacy policy for more information.

How do I configure a session for an upcoming meeting?

• The event organizer manages the Komenda account. The event organizer contracts with Wedzera to maintain an active account. Data from a prior event must be wiped to configure it for a new event. After generating summary reports following an event, event organizers are required to download and protect any data from a meeting that they wish to retain.

As a panelist in a Zoom meeting that is managing Q&A with a Komenda session, contact your meeting coordinator for first line support. The individual in charge of running the meeting has been trained to provide first-line support, and will be able to give the fastest feedback. The meeting coordinator is equipped to handle most issues.

Please send any persistent technical issues to support@wedzera.com. If not answered immediately, most questions receive a reply within two business days. Alternatively, please submit a support request at www.wedzera.com/support.